Effective Negotiation Skills

Objectives
  • Improving negotiation ability by applying modern negotiation skills which match different situations
  • Acknowledge negotiating principles and strategies
  • Avoid serious mistakes in negotiation
Participants
  • Management committee of companies
  • Store managers, salespeople, members of marketing department, customer service department
  • People who often do the commercial transaction want to improve effective negotiation skills
Training methods
  • Power Point presentation, group presentation
  • Join the discussion, guide and coaching through the practice of connecting to the actual work (games, exercises)
  • Watch the video clip, role playing
  • Handle real situations and with reference books
  • Tell the story/Sharing real experiences
  • Each participants will be practicing and receiveing suggestions, editing in class
Contents

  • OVERVIEW OF NEGOTIATION

    1. What is negotiation?
    2. Principles and goals in negotiation
    3. Types of negotiation
    4. Main stages in negotiation
    5. Features of a successful negotiator

  • PREPARATION FOR THE NEGOTIATION

    1. Identifying goals and criterion of the negotiation
    2. Learning about your partner
    3. Basis principle in negotiation
    4. Establishing strategies
    5. Planning the negotiation

  • CONDUCTING THE NEGOTIATION

    1. Starting the negotiation impressively
    2. Consistent negotiating content
    3. Learn about partner’s real necessary
    4. Influencing strategies in negotiation
    5. Creating the trust and reducing the gap in negotiation
    6. Normal barriers in negotiation

  • STRATEGIES IN NEGOTIATION

    1. Strategies and tactics
    2. 5 basic strategies
    3. Other negotiating strategies

  • END UP THE NEGOTIATION EFFECTIVELY

    1. Concessive strategies
    2. Handling with deadlock
    3. Choosing the way to end up
    4. Implement the decision
    5. Serious mistakes need to avoid in negotiation
Duration
2 - 3 days

Programs for employees