Teamwork

Objectives
  • Staff would understand the importance of teamwork
  • Members in the team know how to coordinate with each other base on the company culture.
  • Understand the foundation making an effective team
  • All members are aware of the importance of common goal
  • Employees will focus on activities bringing success to their team
  • Employees know how to restrict, control and handle with conflicts
Participants
  • All employees in company
  • People who would like to learn about teamwork
Training methods
  • Power Point presentation, group presentation
  • Join the discussion, guide and coaching through the practice of connecting to the actual work (games, exercises)
  • Watch the video clip, role playing
  • Handle real situations and with reference books
  • Tell the story/Sharing real experiences
  • Each participants will be practicing and receiveing suggestions, editing in class
Contents

  • DEFINITION AND THE ROLE OF TEAM

    1. Definition of team/group
    2. The importance of team/group
    3. The importance of teamwork
    4. The role of teamleader

  • FOUNDATION OF SUCCESSFUL TEAM

    1. Abilities of team’s members
    2. Establishing common goal
    3. Striving for common goal
    4. Personal interests associate with team’s goal and interests
    5. Motivational environment

  • EFFECTIVE TEAMWORK

    1. Paying attention to team’s process
    2. Completing each stage of the job
    3. Supporting and motivating the inquiring mind
    4. Evaluating the performance
    5. Selecting and training team’s members
    6. Building motivational astmosphere
    7. Emphasizing on enthusiasm and devotion
    8. Sharing information openly

  • SOLVING PROBLEMS ARISING CONFLICTS

    1. Handling with members who like complaint
    2. Solving conflicts
    3. Build up trust in team to avoid conflict

  • EFFECTIVE TEAM MEETING

    1. Preparation for effective team meeting
    2. Controlling and taking part in effective meeting

  • CONTACT WITH COLLEAGUE BY TELEPHONE

    1. Steps to make an effective phone call to your colleague
    2. Steps to receiving phone call from colleague effectively
    3. Controlling telephone communication environment
    4. Expressing your enthusiasm through your voice

  • SOLVING CONFLICTS

    1. Source of conflicts
    2. Solving conflicts
    3. Principles to be a mediator
Duration
2 - 3 days

Programs for employees